Shipping Policy
Order Processing
Orders placed before 4:00 PM Eastern Time are shipped the same business day. Orders placed after 4:00 PM Eastern Time will ship the following business day. We process and ship orders Monday through Saturday from our U.S. fulfillment center. Tracking information is automatically provided once your order ships.
In some cases, if an item in your order is temporarily out of stock, we may delay shipment briefly (typically 1–3 business days) to allow the item to be restocked so the order can ship complete. Alternatively, we may choose to split shipments and send available items first. While we strive for fast turnaround, occasional delays of a few days may occur due to inventory or operational factors.
Shipping Methods
FedEx 2-Day Shipping — $9.99
- Delivery within 2 business days
- Same-day shipment for orders placed before 4:00 PM Eastern Time
- Full tracking provided from shipment through delivery
- Does not deliver on weekends.
- Available throughout the United States
UPS Next Day Air Saver — $49
- Delivery on the next business day
- Typically delivered by end of day
- Priority handling and expedited fulfillment
- Does not deliver on Saturday
- Same-day shipment when ordered before 4:00 PM Eastern Time
- Orders on Friday will arrive Monday
Free Shipping
Free FedEx 2-Day shipping is automatically applied to all orders over $150.
No coupon code required.
Shipping Insurance
Optional shipping insurance is available during checkout.
Shipping insurance covers packages that are lost in transit or stolen after delivery, subject to verification and review.
Shipping insurance does not cover:
- Customs delays
- Customs holds
- Import duties, taxes, or fees
- Customs seizures, confiscations, or rejections
- Orders impacted by local import regulations or government agencies
Lost, Stolen, or Missing Packages
If your tracking shows “Delivered” but you cannot locate your package:
- Check with neighbors, household members, building management, or your local carrier
- Verify the delivery location (mailbox, front desk, reception area, etc.)
If a package is believed to be lost or stolen:
- A police report may be required.
- The report must be submitted to our support team for review.
- Additional documentation may be requested as part of the investigation.
Please note that carriers such as FedEx may provide delivery confirmation, including delivery photographs where available. If delivery confirmation and photographic evidence show that a package was successfully delivered, the order will generally be considered delivered.
However, if a package is believed to have been stolen after delivery, a police report may be required. Upon receipt and review of a valid police report and any supporting documentation, we may provide a replacement or other resolution at our discretion.
