Frequently Asked Questions
What is your return policy?
We stand by our peptide quality with an industry-leading 90-day return policy and a guarantee that our peptides meet or exceed 99% purity. We have an in house lab that can allow for rapid testing via UHPLC to ensure that every batch can be tested quickly and product shipped out.
Are peptides legal to purchase?
How do you store your peptides?
Why do your caps have different colors?
When will my order ship out?
What kind of shipping do you use?
Standard Shipping
All standard orders are processed and shipped with reliable Fedex 2-day delivery service, ensuring your package arrives quickly and securely.
Express Shipping
Express orders are shipped via UPS or FedEx Express for overnight delivery. In many cases, orders can arrive at your door within as little as 24 hours from shipment.
Do you offer bulk?
Absolutely, please email hello@trulabpeptides.com bulk purchases start at 10 of a single quantity of any peptide.
What are your customer service hours?
M-F 9am-9pm. We will generally get back to all inquiries in 24 hours. Please note we do take weekend off but may occasionally respond on Saturdays and Sundays.
Phone Support Hours are M-F 12pm-4pm.
Where does my order ship from?
All orders ship from Tempe Arizona via our cold storage facility. Our HQ is located in Tampa Florida.
Why payment options are limited for research peptides.
Eli Lily & Big Pharma have worked with V*sa and M*stercard to collude and categorize research peptides as high risk.
V*sa and M*stercard own all of the card network rails. Merchants selling research peptides on these networks can be shut down or fined.
Suggestion: if you want to support Trulab and don’t like to be told how to spend your money, choose
- Pay by Bank,
- Pay by Bitcoin,
- Pay by Zelle.
