Frequently Asked Questions
What is your return policy?
We stand by our peptide quality with an industry-leading 90-day return policy and a guarantee that our peptides meet or exceed 99% purity. We have an in house lab that can allow for rapid testing via UHPLC to ensure that every batch can be tested quickly and product shipped out.
Are peptides legal to purchase?
How do you store your peptides?
Why do your caps have different colors?
When will my order ship out?
What kind of shipping do you use?
Standard Shipping
All standard orders are processed and shipped with reliable Fedex 2-day delivery service, ensuring your package arrives quickly and securely.
Express Shipping
Express orders are shipped via UPS or FedEx Express for overnight delivery. In many cases, orders can arrive at your door within as little as 24 hours from shipment.
Are your peptides 3rd party tested?
Yes absolutely, we are partnered with carbon labs, and also test internally as well. We also third party test with Freedom Diagnostics.
Do you offer bulk?
Absolutely, please email hello@trulabpeptides.com bulk purchases start at 10 of a single quantity of any peptide.
What are your customer service hours?
M-F 9am-9pm. We will generally get back to all inquiries in 12 hours with a slightly slower response on weekends.
Where does my order ship from?
All orders ship from Tempe Arizona via our cold storage facility. Our HQ is located in Tampa Florida.